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Operations Bridge Support Specialist

**Must be willing to work 2nd or 3rd**

Responsibilities span the full range of IT Operations Bridge core functions (Network, Telecom, Platform). This position has a specific focus on Network. Maximize availability of critical systems and components through advanced performance/availability monitoring and reporting, troubleshooting and timely resolution of incidents. Quickly identify and analyze events from network/systems monitoring system. Work independently while providing clear, documented activities to include customer or technical issues. Troubleshoot, evaluate, track, and manage network/systems problems and recommend the best solutions while escalating to higher tiers according to Ops Bridge procedures. Facilitate and coordinate the flow of communications between the NOC, Engineering, as well as external vendors and third party ISP partners.

• Possess advanced expertise in core technology domains such as Network, Telecom, and Platform.

• Serve as technical admin and assist Tier III with deployments and RFC’s as required

• Provide a technical point of escalation for troubleshooting for Operations Bridge Support Specialists for issues/events/outages. Participate in on call rotation.

• Mentor and provide training to Operations Bridge Support Specialists on technically- related aspects of work performance and duties/tasks

Knowledge, Skills and Abilities

**Must be willing to work 2nd or 3rd**

• 3 –5 years IT work experience working in multiple system environments

• 2+ years of experience as a network engineer or network analyst

• Strong understanding and working experience with Cisco hardware


• Strong ability to perform configurations, installations, and troubleshooting

• Provide input and feedback for the use and optimization of NOC event/system management applications/tools as well as NOC processes and procedures

• Support and maintain end user requirements, including troubleshooting, account maintenance and training

• Troubleshoot, evaluate, track, and manage network/systems problems.

• Proficient in event/incident management and root cause analysis skills

• Understanding of enterprise server platforms, network, voice systems, security protocols and technologies

• Ability to implement application, system upgrades, and routine maintenance

• Solarwinds, Compuware RUM, HP Business Service Management (BAC), HP Sitescope



• Minimum Associates Degree in Computer Science, Information Technology or equivalent experience.

• Certification(s) in functional expertise areas such as: CCNA, CCNP, Avaya, MCITP

• ITIL certified and/or experience with call tracking /ticket management systems a plus.

• Help Desk Institute (HDI) affiliation a plus

• Experience with Managed Services, IT Integration and/or Consulting experience a plus.

Minimum Associates Degree in Computer Science, Information Technology or equivalent experience

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