Change management is about enabling teams to launch key initiatives successfully, adopt it widely and realize business value. CSAA Insurance Group, an AAA insurer, is looking for a Change Management consultant for a 6 month term (with a possibility of extension).
In this role you will be responsible for developing and executing change management strategies and plans to support the implementation of key strategic initiatives, with a goal of achieving adoption among key stakeholder groups. The ideal candidate will have strong leadership skills, business acumen, a practical understanding of change management methodologies, and the ability to flex in a changing environment and have a bent for continuous improvement.
The Consultant will work with a broad array of stakeholders to engage them in change.
Strategy & Planning
Collaborate with project managers and project sponsors to determine change management scope and effort
Lead change management activities by applying a structured change management process and tools to create a strategy and plan to support adoption of the changes required by a project or initiative
Clearly identify project stakeholders
Assess the change impact by conducting impact analyses, assessing change readiness and identifying key stakeholders. Document all impacts of process or tool change to determine user support and resistance.
Create and manage change management work plan, variance and status reports
Work with the Change Management Manager and project leads to insure that change management activities are incorporated into overall project plan.
Implement a holistic change management strategy to drive adoption, including engagement/communication plans, training and development plans and measurement of readiness and post go live.
Deliver all sponsor/leadership plans
Support the design, development, delivery and management of all engagement activities, including communications
Support training efforts by providing input, documenting requirements and supporting the design and delivery of training programs
Develop all messaging and content: PPT, go live messages, inform communications, etc.
Measure and report on adoption
Manage issues, risks and scope in relation to the change management strategy and plans
Foster a culture of change, innovation and continuous improvement within teams and the organization
Coach and influence stakeholders about strategic and tactical change management
Create and manage measurement systems to track adoption of the changes and resistance as well
Manage and support change management team projects (as required)
5+ years of experience in managing change and adoption of IT systems across an enterprise to include knowledge of change management principles, methodologies and tools
Deep knowledge of Change Management concepts, methods and application
Excellent innovative skills in seeking out new approaches and solutions
Change Management Certification from Prosci
Ability to influence a team of professionals and internal customers to support the delivery, support and optimization of change management initiatives
Change agent: ability to anticipate and execute action plans to proactively manage and drive change in an organization
Organized with a natural inclination for planning strategy and executing tactics
Strong interpersonal skills, influencing skills, leadership ability and management skills
Results-driven team player
Ability to work in a dynamic, changing environment
Ability to manage multiple projects and provide direction to project resources
Excellent written and verbal communication skills
Ability to conceptualize and communicate employee experience needs
Familiarity with project management approaches, tools and phases of the project lifecycle
Strong presentation skills and the ability to interact well at all levels of the organization
Strong Coaching and Influencing Skills: Ability to influence without formal authority
Insurance industry experience
Bachelor’s degree in Business Administration, a B.S. or B.A., preferably in English, Communications, Marketing, Journalism, Organizational Development, Organizational Behavior or a related discipline
Master’s degree Business Administration, Organizational Development or equivalent