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AJ03A2 - Support Services Associate II

Job Summary Incumbent is fully qualified on all aspects of the job and has a full understanding of the specialized function of the work area. Incumbent is given limited supervision with no instructions needed on routine work and general instructions on new lines of work or special assignments. Incumbent applies job skills and company policies and procedures to complete a wide range of moderately difficult tasks. Essential Functions / Principal Responsibilities Performs all or a combination of routine support activities including but not limited to: Provides reception support: Answers phones and routes calls Receives, sorts and distributes mail, processes incoming and outgoing mail Types documents and correspondence Completes, processes and reviews forms Maintains office files, supplies and contracts Sets up and develops simple graphics and worksheets involving alpha numeric Performs data entry Sorts, collates, folds, stuffs, indexes, scans, verifies information Binds, prints, retrieves or reproduces document Calculates, tabulates, data. Processes invoices and maintains billing information Performs equipment set up, maintenance and operation of office equipment including but not limited to: photocopier, PC, printer, reprographic machine, scanner, sorter, postage machine, imaging machine and labeling machine Provides customer service.

Knowledge, Skills and Abilities Basic reading, writing, math and overall communication skills Basic PC skills Can operate or be trained to operate office equipment Preferred: Learning or possess basic knowledge of office procedures. Education, Work Experience, Licenses & Certifications Required: High School Graduate or equivalent plus vocational training Preferred: Typically has 0 – 2 years of general office/clerical work experience

Bachelor's degree in related area or an equivalent combination of education and experience

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